Many customers ask:
Why do I need both remote and onsite support?
The answer is simple.
Remote Support
Ideal for:
- Windows errors
- Driver installation
- Software setup
- Email issues
- Printer setup
- Slow performance
Most issues can be resolved within minutes.
Onsite Support
Required when:
- Hardware inspection is needed
- Physical installation
- Cable management
- New component installation
- System health checks
Best of Both Worlds
Your Smart Care Essential Plan includes:
- 6 Remote Sessions
- 6 Onsite Visits
This ensures you’re covered whether the issue is software or hardware related.
Example
A designer cannot open Adobe Photoshop.
Remote support fixes the licensing issue in 20 minutes.
No need to transport the PC.
